Dashboard inaccessible

Incident Report for SimpleWAN

Resolved

Error rates have returned to zero and root cause analysis has begun.

Posted Feb 08, 2021 - 15:21 MST

Update

We are continuing to monitor for any further issues.

Posted Feb 08, 2021 - 14:56 MST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 08, 2021 - 14:37 MST

Update

Increased server capacity has been added and error rates are decreasing.

Posted Feb 08, 2021 - 14:17 MST

Identified

The issue has been identified and a fix is being implemented.

Posted Feb 08, 2021 - 14:11 MST

This incident affected: Cloud Infrastructure (Dashboard Access, Firewall Statistics, Firewall Config Sync).